Privacy Policy

Introduction

Kawaii ("we", "us", or "our") operates the website kawaiicute.me (the "Website") and is the controller of the information collected or provided via this Website.

Please read this Privacy Policy carefully. Your access to and use of this Website signifies that you have read and understand all terms within this Privacy Policy. We respect your privacy and are committed to protecting your personal data. If you have any questions, please see the "Contact Information" section below.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your phone number, display name, country, and preferred language.
• Profile Information: Any additional information you provide to personalize your account, such as a display name or profile preferences.
• Communication Data: Information you submit through support requests, feedback forms, or other communications with us.

1.2 Information Collected Automatically

• Usage Data: Information about how you use the Website, including pages visited, videos watched, watch duration, search queries, and browsing patterns.
• Device Information: Browser type, operating system, device type, screen resolution, and time zone settings.
• Network Information: Internet Protocol (IP) address, internet service provider, and approximate geographic location derived from your IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity. See Section 5 for details.

1.3 Payment Information

When you subscribe, payment processing is handled entirely by Stripe, our third-party payment processor. We do not collect, store, or have access to your full credit card number, CVV, or other sensitive payment details. We may receive limited information from Stripe, such as the last four digits of your card, card brand, expiration date, and billing country, to display in your account settings and for fraud prevention.

2. How We Use Your Information

We process your personal information for the following purposes:

• Service Provision: To create and manage your account, provide access to content, process subscriptions, and deliver our streaming services.
• Personalization: To personalize your experience, including content recommendations, watch history, and favorites lists.
• Communication: To send transactional messages related to your account, including verification codes, subscription confirmations, and important service updates.
• Security: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
• Analytics: To understand how users interact with our Website, monitor aggregate metrics, and improve our services.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Disclosure of Your Information

We may disclose your personal information to the following parties:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our Website, including Stripe (payment processing), BytePlus (SMS verification), Amazon Web Services (hosting, storage, and content delivery), and analytics providers. These providers are contractually obligated to use your information only to perform services on our behalf.
• Legal Requirements: We may disclose your information if required by law, legal process, government request, or to protect the rights, property, or safety of Kawaii, our users, or others.
• Business Transfers: In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

We do not sell your personal information to third parties for monetary or other valuable consideration.

4. Data Storage and Security

Your data is stored on secure servers hosted by Amazon Web Services (AWS) in the United States. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• PCI-DSS compliant payment processing through Stripe

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Website to function properly, including authentication tokens, session management, and locale preferences.
• Functional Cookies: Used to remember your preferences and settings, such as language selection, video playback preferences, and display settings.
• Analytics Cookies: Used to understand how visitors interact with our Website, helping us improve our service. These cookies collect aggregate, anonymous information.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of the Website.

6. Data Retention

We retain your personal information only for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, unless we are required to retain it by law. Some data, such as watch history and favorites, will be permanently deleted upon account deletion.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate personal information.
• Right to Deletion: You have the right to request deletion of your personal data. You can delete your account through your account settings at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where such processing is based on our legitimate interests.
• Right to Withdraw Consent: Where we process data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@kawaiicute.me. We will respond to your request within 30 days.

8. Children's Privacy

Kawaii is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected personal information from a minor, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@kawaiicute.me.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located. These countries may have different data protection laws. By using our Website, you consent to the transfer of your information to these countries. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

10. Third-Party Services

Our Website uses the following third-party services:

Each of these services has its own privacy policy. We encourage you to review their respective privacy policies for more information about their data practices.

11. California Privacy Rights (CCPA)

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us at support@kawaiicute.me with the subject line "CCPA Request".

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Modified" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: support@kawaiicute.me
• Privacy inquiries: privacy@kawaiicute.me